Rental terms and conditions

Purpose

These terms govern the rental of vehicles by Locali to its customers, booked on this site. They apply to every booking and prevail over any other document.

Booking and payment

Bookings are made online, for a given vehicle and dates. A booking is only confirmed once paid in full; a booking reference (LOC-XXXXXX) is then provided.

Before paying, the customer accepts these terms by ticking a box. The accepted version is kept with the booking.

Prices

Prices are shown in euros including VAT, per rental day. Every started 24-hour period is charged as a full day; times are those of the agency (Réunion time).

To be completed: what the price includes (mileage, insurance) and extra charges (fuel or charging, late return, cleaning, additional driver).

Deposit

The deposit amount is shown on each vehicle's page.

To be completed: how it is taken (card hold or charge), refund delay, cases where it is kept.

Driver

The driver must hold a valid driving licence, shown in original when the keys are handed over. Locali refuses to hand over the vehicle if the licence cannot be checked.

To be completed: minimum age, minimum years of licence, other documents to show.

Insurance and excess

Every vehicle is covered by third-party liability insurance.

To be completed: included cover, excess amount for damage or theft, excess waiver options.

Pick-up and return

A condition report is made when the vehicle is picked up and returned (condition, mileage, fuel or charge level).

To be completed: fuel or charging policy, late return fees, what to do after an accident or breakdown.

Traffic fines

The customer is liable for offences committed during the rental. As required by the French highway code (art. L121-6), Locali gives the driver's identity to the competent authority (ANTAI).

To be completed: any handling fee per fine notice.

Cancellation and changes

To be completed: deadlines and refunded amounts when the customer cancels or changes a booking.

No right of withdrawal

Under article L221-28, 12° of the French consumer code, renting a vehicle for a specific date does not give a right of withdrawal. Only the cancellation policy above applies.

Personal data

How personal data is processed is described in the privacy policy.

Mediation and disputes

In case of dispute, the customer can refer it free of charge to the consumer mediator named in the legal notice.

These terms are governed by French law. To be completed: competent court.